Regarding Android and Exchange Sync

So, I found out what is going on. The Android device tries to contact the Exchange Server to create a profile. The Exchange Server is responding and asking for the Android device to acknowledge the current corp policy. No response from the Android device after that. The Android device won’t acknowledge and keeps retrying its previous command. This is purely a device-side issue and HTC’s standard response is, “We don’t support Exchange 2010”. The devices seem a bit flaky, sometimes establishing the profile and syncing fine after multiple configuration attempts. At this time, the only solution for the end-user that works consistently is to buy/use Touchdown, the 3rd party EAS application for the Android devices.

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About Tim Smeltzer
I am a husband, father, and technologist. While I am very much interested in almost all technology, my current area of specialty is secure mobile messaging. You will find me blogging from time to time on mobile technology - what I think is cool, what I think is not cool, and how to do things. Please be nice if you leave me comments. I am really trying to help!

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